Key Bank Contact Customer Service Phone Number
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I was not able to use online banking or bill pay for over a month. Naturally they didn't have any part of the problem, Wells Fargo is clearly the problem here. I've had problems with them since I opened an acct with them, esp the Denver, CO downtown Key Bank on the 16th St.
Ron Barriere I enjoy seeing the bank tellers at our local key bank. Their first and continued suggestion is to use online banking. Festivities included the playing in pre-game action, followed by the Winter Classic shown on the scoreboard. I believe they do not want to hear or do they care about customer issues.
467 - I am leaving this bank ASAP before it gets any worse - if that is even possible.
KeyCorp, the owner of KeyBank, was formed by the merger of Society Corp. KeyBank has over 1,000 branches and is the 29th largest bank in the United States by total assets. KeyBank FAQs Question 1: What is the phone number for KeyBank? Answer 1: The phone number for KeyBank is 216 689-3000. Question 2: Who is the CEO of KeyBank? Answer 2: The CEO of KeyBank is Beth Mooney. Question 3: Who founded KeyBank? Answer 3: KeyBank was founded by in. Tagged as: , , , , , , , , , , , , , , , , , , , , , , , I am thoroughly disgusted by the practices at the Marysville, Washington branch, particularly the drive-thru which I made a trip through today. I requested six months bank statements and was told I had to come inside to have them printed. It takes me quite a while to get in and out of the car and I need assistance. There was no way I could make it in to the bank, which is why I used the drive-up teller. The drive-thru person I dealt with was named Tracey or Tracy. This is a simple task that could have been handled quite quickly. Their first and continued suggestion is to use online banking. All I wanted was some decent customer service and some consideration of my disability. Please shed some light on this situation for me. We have spoken to customer service, IT dept, some local branches and nobody can give us an explanation how we can submit or even a contact person at the bank. Went to my local bank….. Called the Main Office…… They have NO IDEA EITHER!!! ON THE PHONE EVERY DAY WITH THIS BANK, NO ONE RETURNS MY CALLS…. EVERY DAY NOTHING BUT THE RUN-AROUND FROM KEY BANK!! I WILL CONTINUE TO PURSUE THIS MATTER, AND I WILL NEVER RECOMMEND THIS BANK TO ANYONE. Trish This has got to be the absolute WORST financial institution ever! Um…how about hell no! Every time you call you get a different story and the run around. I would NEVER recommend KeyBank to anyone. They are an absolute joke! Paula Allen The worst customer service ever. They closed an account on me while I was traveling because I did not show ID on time. They investigated of course it is always OUR fault never theirs. Then they never sent me my debit card I had no way to get cash for 2 weeks I am in a new area. I wrote a letter, of course they investigated but I deep down knew from the start they were NOT going to be in the wrong I was going to be in the wrong. Today I got the final call on my experiences with the bank and it was just as I thought. I was made to look like a LOSER and they NEVER do anything wrong. Very disappointed in their practices, attitude, and the way they treat older people. I never transferred any of my money to the bank was just a test to see what they were like and then of course I asked Locally and was told to NOT use KEY BANK…. So there it is. This Key Bank which is located at 829 E. What kind of a printout is that? Also, on the phone bank a lot of the people have accents and I have a hard time understanding them and they have a hard time understanding me. Your Fostoria Ohio branch believes it is an altered doXXXXent I talked to a local attorney who says it is not altered but a corrected doXXXXent which your employee James A Dewese notorized on june 5th 2014. The branch manager said they sent it to your legal department and received an email telling them that it was not to be accepted. I called your legal department and they knew nothing about it. So I asked your branch manager to produce the email. He could not, so evidently he is a liar and thinks he can do what ever he wants at that branch office. I would be glad to send you a copy of the POA if I had a number that actually worked. My mom is no longer of sound mind to produce a new POA. Straighten out your people and stop screwing with me or I will take legal action, and have her money taken out of your bank. Rudy Endrikat I have been a customer of Key Bank of Idaho, Fruitland Branch, for 30 plus years. I have absolutely NO complaints with the local branch, matter fact they go out of their way to take care of my needs, a hello every time I go to the branch, by name. I do not live in town, I live miles out of town on a ranch and do much of my banking online. Its getting very upsetting trying to work at home. The reliability is very poor, I cannot set down without ever not having problems. If these issues continue I will look for other alternatives to your online banking. Ron Barriere I enjoy seeing the bank tellers at our local key bank. Not sure how Key Bank ever got a three star rating. To me this is a half a star above average. I would only rate this bank manage staff service at 1 star if that. Everything the local manager does is just the bare minimum if that. Plus, our accounts are large enough to backup and handle anything we withdraw or deposit. We are not happy way things are handle. There is an old saying, you may win the battle BUT lose the war. Most likely the CEO, CFO, COO or local district manage will see this to respond. Dave Fimiano Below does not surprise. I went to Key Bank and properly closed her accounts and set up the Estate account with them. I got that straightened out I hope then they send me a credit card in her name. If I was still not at my address who knows what would have become of that. They will not stop sending mailings. It is hard enough to lose a loved one why should you have to keep after others to do their job. Doris Lindsay This fraudulent bank sent my husband and myself a mastercard statement for the month of June, 2017 showing no activity. We are NOT customers of this bank and we have NEVER been their customers and we will NEVER be their customers. They opened a fraudulent account using our names and mailing address. I went to the local branch and tried to speak to the branch manager about this to get this account closed and our names permanently off any sort of mailing list because we never want to hear from this bank. The XXXXXX told me to make an appointment to speak to her. I have complained about this incident and the bank to the New York State Banking Commission. Justin Swizenhizer My son recently applied for a vehicle loan at the maumee Ohio branch. I wanted him to get a loan for a vehicle so he could establish some credit. He was buying the vehicle through a private owner. After a week goes by he is still waiting on approval. Well he lost the vehicle today, the owner sold to someone else. The manager was no help at the bank and has been giving him the run around. That manager is worthless, he had to contact her continuously to find out what was going on. I will never bank there as long as she is there. She does not care about customers. I WAS BORROWING 100K ON A 230K HOUSE KATIE WATSON HELPED ME AFTER 2 MONTHS I ASK HER IF THERE IS ANY PROBLEMS AND SHE SAYS NO SO I WAIT ANOTHER MONTH AND ASK HER IF THERE IS ANY PROBLEMS AND AGAIN NO THEN I TALK TO THE ASST. AND HE TELLS ME THE HOUSE NEEDS TO BE IN MY NAME AND IT WAS STILL IN MY MOMS NAME. THE SAME DAY I TALK TO THE LAWYER AT THAT POINT IT WAS PAPER WORK BETWEEN THE LAWYER AND KATIE WELL THE LAWYER WOULD TEXT OR CALL KATIE AND NO RESPONSE FROM KATIE THIS WENT ON FOR ANOTHER MONTH OR 2 THE LAWYER WOULD CALL ME AND SAY NO RESPONSE FROM KATIE SO I WENT TO THE BANK A FEW TIMES AND ASK HER TO PLEASE TALK TO THE LAWYER. I SAID YOU MEAN IT TOOK YOU 2 MONTHS TO DO A EMAIL AND I TOLD HER ALL SHE HAD TO DO WAS TELL ME SHE COULD NOT DO IT AND I WOULD HAVE TAKEN CARE OF IT. I CALLED HER THIS MOURNING LEFT A MESSAGE THAT I WILL BE IN AT 1 TO PICK UP THE PAPERS AND SHE CAN LEAVE IT SO SHE DOES NOT HAVE TO RUN AND HIDE. SHE HAS CAUSED ME ALLOT OF STRESS jason Key Bank in addison is unprofessional. When going inside you have to wait for the workers to get off their cell phones. This is not the first time or the second time I have had issues. You paying them to play on cell phones or handle customers. I am done with Key I will be taking my business else where. So i have been dealing with Key on a number of issues: mortgages, HELOCs, savings, checking, collections, loss mitigation, foreclosure, etc. Now, i have banked at a number of institutions and i have never come across one that is nearly as lost and chaotic as this one. There is not one reason I can think of to use Key Bank for anything. B Wallace I went into the branch at 11 East 22nd Street in NYC. I was third on line to speak with a non-teller representative. The one representative was chatting casually with what appeared to be an acquaintance. After watching him ignore the line for a few minutes I went over to ask if he was aware that people were waiting to speak with him. He was disdainful in his response and then went back to his desk and got on the phone. The name plate on his desk was George Albero. Eventually one of the tellers got another employee to come out and assist. I was surprised by the poor customer service as most banks are very proactive to welcome and to assist customers. Worst bank in the history of banks. Now i have to go without any money at all for 2 weeks! That means no gas or food!! Apparently key bank thinks those things are free because they are doing nothing. Worst fn bank and customer service ever!! F key bank they suck!! It was opened with a promo received in the mail. All requirements were met over a 60 day period. It is nearing the end of January and the cash that was supposed to be deposited into my account has not been deposited. Many attempts were made by myself on the Keybank site when I tried through my yahoo acct I was told to do that to elicit a response to no avail. I guess I just made up the whole story deposited the necessary money and made necessary bill pays for no reason. This must be me hallucinating. I gave them the managers name and number. The manager said he would see what the problem is. He had my promo info on his desk when I stopped at the office on January 6. This is a shock to me that a reputable big bank would do this to a customer. What a rip off. Patricia Putnam The Key Bank at 2 Scammon St. She said the credit would appear by Tuesday 1-24-17. Are these bank employees?? Do they know the business protocols, or do they make it up as they go? Nobody at Key knows how to credit the customer first and foremost, and fix the ATM machine. I am an hourly wage earner. Can anyone at Key credit my account TODAY, and, assess interest for each day that you have held my money. Charleen Bell I bank at Key Bank in Clifton Park, NY. Right now I am very upset your bank. I have three accounts with your bank. One of the teller had to look up procedures, She told me that I did 5 withdrawals this past month. I am only allow 4. This is my money and a sizable amount. Do me a favor and keep the money if you are so hard up for the money because I am not impressed with you bank. Tina L Mossman I had First Niagara before Key Bank took over. SInce November 4th 2016 there was 4 other accounts attached to mine. He told me he would put a hold on my account till they could figure it out. He never did this. Well on December 20th I filed a complaint with NYS financial division, the attorney general and I contacted my local news station. I want answers to what is going on and why Chris Durrence Key just caused me to lose a truck I desperately wanted to buy. Long ago, I paid off a Key loan. I ran into issues a long while later around money due but I was never communicated with. When notified by phone call, we discovered the problem and customer service was able to remedy the issue where I had no obligation. More than a month later, I started receiving additional collection calls and again went through the exercise and was told the issue had been corrected and the 2nd attempt utilized notes on the account to verify the issue. Now, it has been some time later and went to purchase a truck which was the deal of a lifetime. The pulled my credit bureau and sure enough my credit score fell in the dumps and I could not obtain financing with a decent apr due to a mark on my bureau from Key with regard to this issue that should have been resolved long ago. I was a good customer and your bank made good income off my loan and I was never late making a payment not even once and now I lost out from something that was not my fault. It is like the left hand has no idea what the right hand is doing. I am sharing this experience on social media and other avenues to spread the word. Additionally, I will be emailing the corporate governance, daily until this issue is resolved. David Stewart Sr Beth E. I want to hear from you soon, because the next step is FBI. Clearance and can let this continue. Jeanne DuBois On May 4,2016, I lost my husband suddenly. After going through probate, which took several months, I learned that an estate did not have to be opened, but I did receive a legal decree stating that the check, amount mentioned, could be deposited in my account. He told me the only option I had was to get the check re-cut to my name. I then went to two other banks, unrelated to Key Bank to ask their opinions of this and was told they most certainly would have no problem depositing the check and never heard of any bank refusing to honor a legal doXXXXent. So, I chose one of those banks and was able to open up a new account. Today I was able to close out all my accounts at Key Bank and now going to the Bank that provides superior customer Service. What appalls me is that YOUR Bank Refused to obey a Court doXXXXent and wanting us to do All the work to make it easier for them instead of the customer, especially during our time of grief!!! Sanderson Executives: CEO: Beth E. Mooney, CFO: Donald R. Hartmann, I have had a KeyBank account since I was younger until earlier this year. I have made several attempt to close my Key Bank account as well as satisfy the negative balance of another account in my name a debit card account for my minor daughter. I have been directed to do multiple things to resolve this issue yet the account remains open and debt collectors continue to call my home for the account with the negative balance. Also, I left the money in my main account when closing it to satisfy the balance of the other account and money is being deducted from that account which I was instructed to do by the KeyBank Recovery Department. I will not add any more money to satisfy the negative balance because the KeyBank representatives that I reached out to for help are incompetent. Please review your telephone records which are monitored, as I was informed by your many representatives. Please Help, Jo Ann Buchas Key Bank recently took over First Niagara. I was a 1st Niagara customer and now I have problems since the conversion whereby you now automatically take money from my checking and automatically pay on my 2 accounts I never set up the automatic payments. I called your call center and they said I need to go to the bank to change that. I told them I currently am living in Georgia and they again said I needed to go to the branch. I told them that would be difficult since it is a 2 day drive!!! I called the local branch in Ballston Spa, NY and spoke with Craig. He was going to straighten everything out and then it happened again. I called back again this past Monday and they said they would give him the message and he would call me back. Today is Friday and it has been a whole week and I still have not heard back from him. Is there anyone at KEY BANK WHO CAN HEP ME??? DONALD LINDOVER THERE ARE SEVERE PROBLEMS THAT I HAVE ENCOUNTERED INVOLVING YOUR OVERDRAFT POLICY WHICH DOES INVOLVE DECEIT OF CUSTOMERS. I have never been late for any payment to Key Bank since joining into a financial relationship with the company. Many years ago I opened a line of credit cash reserve with Key Bank and each month they automatically pulled the payment directly from my checking account each month to pay the bill on the cash reserve account…for YEARS this has taken place. I told them I never received a notice informing me of this change in policy. I live in Massachusetts where there are no Key Bank locations, so all my banking is done online. I do not read every line of the monthly printed statement, especially something put at the bottom in the fine print. This notification should have been sent out by itself in the form of an official notification. I disputed the report so I could have the credit marker removed from my credit report…Key Bank denied my dispute. Is it so bad to make a mistake…especially one that has such a huge impact on my ability to own a home?! The foreigners I spoke to did not have a care in the world about my concerns as a loyal Key Bank customer of more than a decade. Every rule has an exception, especially depending on the cirXXXXstances around the infraction of that rule. And in my case it was an honest miscommunication between Key Bank and I that looks to now cause me to lose the house I put a Purchase Offer on and am set to close on in 3 weeks. Paulito Nonog I have a joint savings accouts with my grand daughters, Jenna Nonog and Natalie Paulson, for their education. I opened the accounts at the Branch office, Burlington Wa. I was then living with my daughter at Lynnwood. On May, 2014, the house in Lynnwood, was converted into a rental property. So, I moved to Sedro Woolley. According to the head teller when I checed on these savings account yesterday, that since May, 2014, the main office has been sending monthly bank statement to me and these statements were returned to the main office. I talked to a CS person on Ohio yesterday and explained to him that I did not receive any statement because I already moved to Sedro Woolley. According to my daughter, she has not received any statement from the Bank. I talked to customers service person and understood the situation. But he said he can only waive the past month — May but not since May , 2014. I am pleading the Bank to return the amount deducted monthly to my account. I did not know Key Bank is required by Law to send monthly statements because I was never contacted by any employer of the bank. Have I known this requirement, i would have informed my new address. I feel that being a depositor since 1997, and I did not ask the Bank to send any statement on these accounts in the first place, before any charges were made against my accounts, I should have been contacted first. My name is Paulito Nonog, Tel. I have already attempted to do this online and received an email back that I had to call the 800 number. Yesterday I called the number and after some time was told that her computer was slow and had issues. She promised to call me back in an hour. Yep you guessed it, no call back leading to today when I again called the number talked with a representative and am on hold for a supervisor. An hour and 9 minutes at this point…. David McBride I have been with KeyBank Society for around 30 years now. We are refinancing our home and needed an official check. I went to the branch in Beachwood to do this. I figured since it is my bank there would be no charge. I was in disbelief when the teller told me there would be an 8 dollar charge for this. I spoke through the customer service representative who spoke to the manager of the branch. I told them how long I have been a customer with Key Society and they did not care. They said they could not waive this charge. Tomorrow I will be signing my new loan and then going to Chase to open my new checking account. I feel like my years of banking with you does not matter one bit. I will no longer be a KeyBank customer and will say nothing but bad things whenever I come in contact with personal or business acquaintance. I could not even get the manager of the bank to even speak to me. Phyllis Patrovsky I found the bank manager , of Anacortes, Wa. I have never had to pay a fee for a monthly statement so I can reconcile the account. BEcause I do not want too bank online, she insists on a fee. Also I must have a copy of each of my cancelled checks to identify that they were authentic Her attitude is that the money I deposit is hers and I only hold it for a short while. I am going to forward on up to the corporate CEO a copy of all of our communications to which he has been non responsive….. His name is Kao Saephan; of the North Salem Branch…. Mooney CEO Key Bank My name is Richard L. I am a totally and permanently disabled Vietnam battle combat that means that I was out in the jungles and rice paddies killing human beings for your freedom and that I was out there watching my brothers die in hideous ways and that I was out there fighting and getting seriously wounded for your and Key Banks FREEDOM I have two overdraft notices. Both were posted to my checking account on February 27, 2015. And NO I DO NOT WANT AN ELECTRONIC OF BANK POLICY LECTURE as to how this happened. I insist that you void those overdraft charges back into my account right now. I am getting to old to go down to Water ST, in Augusta and pass out flyers about what you done to an American War Hero who has a Purple Heart and other medals of VALOR for preserving and protecting your and Key Banks FREEDOM. I am low on my printer ink, but I think that this letter itself will be quite appropriate for the flyers I will pass out, if you force me to. Furfey Decorated Purple Heart War Hero abused and victimized by KEY BANK John McManus.
I was afraid if I said what I was really thinking I would not be able to stop - so I nicely told the gal that due to MY work schedule - this is the only time I can come in. Phone calls are not returned, promised e-mails don't arrive, the manager is never available, the customer service line doesn't rings but there's no service- the comments above testify to a very strange and worrying way of doing business- I have never dealt with an organisation like Key Bank which appears to treat its clients with something unhealthily close to contempt. Later in 2008, a mural was installed in the lower keybank center phone number near the main entrance, containing pictures from the held at Ralph Wilson Stadium, now known asin nearby. Naturally they didn't have any part of the problem, Wells Fargo is clearly the problem here. They ask for personal financial info when they already decided not to settle loans for smaller amt. I pulled up to one of your branches to make a deposit for me personally, and a client. This is a shock to me that keybank center phone number reputable big bank would do this to a customer. I am sure an extra teller would be helpful at this branch. It takes me quite a while to get in and out of the car and I need assistance. My local keybank had 4 cars in the parking lot and 2 employees inside. Tomorrow I will be signing my new loan and then going to Chase to open my new checking account. I am going to forward on up to the corporate CEO a copy of all of our communications to which he has been non responsive….
